Privacy Policy & Disclosures
Austin FCU takes the privacy and protection of your information very seriously. Below you will find our Privacy Policy and other relevant disclosures to Austin FCU Accounts.
Privacy Policy (PDF)
Member Agreement (PDF)
Home Equity Disclosures (PDF)
Skip-a-PaySkip-a-Pay Application, Disclosure, and Agreement (PDF)
Funds Availability Policy (PDF)
Complaint notice:
If you have a problem with the services provided by this credit union, please contact our Supervisory Committee at:
Austin FCU Supervisory Committee
PO Box 40177
Austin, TX 78704-1989
[email protected]
National Credit Union Administration (NCUA)
The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government. Visit www.ncua.gov for more information.
Identification Policy
Austin FCU maintains a Member Identification Program (MIP), as required by the USA PATRIOT ACT. MIP consists of verifying the identity of any person seeking to open an account or be a signer on a business account, maintaining records of the information used to verify identity, using both unexpired government-issued documents and non-documentary verification methods, determining whether the person appears on any government lists provided to Austin FCU by federal agencies, and acting accordingly. MIP requires that every person provide a name, date of birth, address, and taxpayer identification number prior to opening an account. Austin FCU takes reasonable steps to verify the information received, including but not limited to direct confirmation by documentation. The following types of identification are acceptable in current, non-expired, valid condition: Texas State Driver’s License, Texas State Identification Card, Active/Retired Duty Military ID, Passport, US Government ID, Texas National Guard (TNG) Reserve ID, and Valid Out of State Driver’s License or Identification card (if residing out of state). Austin FCU reserves the right to accept other forms of ID as it deems appropriate.